Privacy policy
ÉMAÉ STUDIO operates this website and online shop, including all related information, content, functions, tools, products and services. We are based on Shopify, which enables us to offer you our products and services. This Privacy Policy describes how we collect, use or disclose personal information when you visit, use the Website, place an order or otherwise communicate with us. In the event of a conflict, this privacy policy takes precedence over our general terms and conditions when it comes to the processing of personal data.
By using our website or services, you acknowledge that you have read and agree to this Privacy Policy.
What personal data do we collect?
By personal data we mean information that identifies you or can be linked to you. Anonymized or aggregated data is not included. Depending on your use of the Services, we may collect the following categories: Contact Information, Financial Information, Payment Information, Account Information, Transaction Information, Communication Information, Device Information, Usage Information.
How do we collect personal data?
We collect data through direct use and interaction with our website and online shop. Data is automatically stored via cookies,Log files, pixels and similar technologies that store information about device and usage.
In addition, data is collected by service providers such as Shopify, payment providers, analytics service providers or shipping partners and by third parties if they are sent via an external website, social media or advertising come to us.
We use the information we collect to help us screen for potential risks and fraud, particularly your IP address, and more generally to improve and optimize our website. We create analyzes of how our customers move and interact on the website to evaluate the success of our marketing campaigns.
Our services are not aimed at children. We do not knowingly collect information from anyone under the age of 16. If you suspect that your child has provided us with information, please contact us immediately to delete it.
How do we use personal data?
The data is used to answer inquiries and to maintain our customer relationships. We use the data to Providing and improving our services. To fulfill your orders, process payments, organize shipping, manage your account, wish lists, returns, notifications and optimize the shopping experience. Also for marketing and advertising purposes, such as sending messages about products or offers by email and displaying personalized advertising based on your user behavior.
We also use this data for security and fraud prevention, to ensure authentication of your account, fraud detection, risk assessment and ensuring a safe payment and customer experience.
The data is also used for legal purposes, to comply with legal requirements, respond to legal requests, comply with our rules or to protect our rights.
Disclosure of personal data
We only pass on personal data if this is necessary. This may be necessary for service providers such as Shopify, hosting, data processing, payment providers, shipping service providers, IT service providers and/or marketing partners.
We may share your information with business partners for advertising purposes or to provide related services, in accordance with their respective privacy policies. If data is shared internally within our corporate structure, the data may also be shared with corporate groups.
If required by law or necessary, we use the data to protect rights or respond to requests from authorities.
Relationship with Shopify
Our services are hosted by Shopify. Shopify processes data to operate and improve the shop and to provide certain functions. Data from ÉMAÉ STUDIO may be transferred to countries outside of your place of residence. Shopify sometimes uses data about your activities with us, other merchants, and Shopify itself to enable features such as analytics, personalization, and fraud prevention. Information about how Shopify processes data and which ones
Data rights: https://www.shopify.com/legal/privacy
Rights portal Shopify: https://privacy.shopify.com
Cookies and tracking
We use cookies, log files, pixels and similar technologies to: store device information, improve the website, detect fraud risks and display personalized content and advertising.
If you place an order through the Website or Online Store, we will retain your order information for our records until you ask us to delete this information. We use appropriate security measures, but cannot guarantee absolute security.
We retain personal data to fulfill contracts, comply with legal obligations, respond to queries or as requested by you.
Your rights
Depending on your place of residence, you may have the following rights regarding personal data: access to stored data, correction of incorrect data, deletion, restriction of processing, data portability, withdrawal of consent, objection to certain processing and unsubscription from marketing communications.
Please contact us via email at hello@emae.studio to exercise these rights.
Changes
We may update this privacy policy from time to time, for example due to new features, legal requirements or technical adjustments. The current version will be published on our website and marked with the date of the constitution.
Contact us
For more information about our privacy policy, if you have any questions or would like to reach us, please contact us by email at hello@emae.studio or by post at the following address.
ÉMAÉ STUDIO GmbH
Gottfried-Keller-Strasse 5
9000 St. Gallen, Switzerland
